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Return & Exchange Policy

The terms for exchange:
○ Our policy lasts 7 days. If 7 days have gone by since your purchase or ship date, we unfortunately can’t offer you any exchange.
○ We only accept exchanges if the item is defective due to manufacturer's error. 
○ All items must be in the original packaging, brand new, unused, unwashed, and in original condition that you received it.

Non-exchangeable items:
In the interest of hygiene for our customers, we have a strict no-returns or exchange policy on any body jewellery and all apparels.
○ We do not accept exchanges of sale items, items that have been opened from its original packaging, not in its original condition, and/or are damaged or missing parts for reasons not due to manufacturer's error. 

To initiate your exchange:
Please drop us an email at shop@mizuma.sg with description of the defective item, pictures, and a receipt or proof of purchase, and we will review your case. Items may be exchanged for either the same item or store credit.

Shipping:
○ Upon receiving confirmation from us that your defective item is eligible for exchange, you may ship or drop off your product to our store at 22 Lock Road #01-34, Singapore 108939, Singapore. 
○ Singapore customers are eligible for free in-store exchange. 
○ For overseas customers, you will be responsible for the shipping cost for the exchanged item, for which we will email to you an invoice from shop@mizuma.sg. Shipping costs are non-refundable. 
○ If you are shipping an item back to us for exchange, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot process the exchange if the returned item is lost in transit. 

Refunds:
In any instance, if we are to issue you a refund, you will receive an e-mail directly from shop@mizuma.sg confirming this. 

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